Service Sector Management Short Answer Type Questions

Question 1.
Writes note on functions of travel Agent.
Answer:
The scope of the functions of a modern travel agency has widened greatly over the years and especially after the introduction of the jet travel. The scope of the activities of the travel agent in the context of modern tourism can be described as: “to give advice to the potential tourist on the merits of alternative destination and to make necessary arrangement for a chosen holiday which may involve the banking of accommodation, transport or other relevant services.”

However some of the important functions of a travel agency are listed below:

Provision of travel information
Preparation of itineraries
Liason with providers of services
Planning and costing of tours
Ticketing
Provision of foreign currency

(a) Assisting the travellers with travel information:
Travel agents plan, organize and conduct long tours, expeditions for individuals and group. They assist travelers with the constantly changing air fares and schedules, Vaction packages and provide vast information about travel on the net.

(b) Promoting travel packages:
Travel agencies uses the heeds of business and tourist people and help them make the best possible travel. Tourism management depends on ships, resorts and speciality travel group agents to promote travel packages to more numbers of people.

(c) Provide advice on destination:
They give advice on destination and make arrangement for transportioan, hotel accommodation, car rentals, tours and recreation. They also give advice on weather conditions, restaurants, tourist attractions recreation. For international travel, agents also provide information on customs regulations required papers and currency exchange rates.

(d) Recommend the travel experience:
They consult a variety of published and computer based sources for information on departure and arriaval times, fares and hotel ratings and accommodation. To get feedback information like comfort, clearliness and quality of food and service they visit hotels, resorts and restaurants.

(e) Professional advice:
Travel agents make presentation to social and special interest groups, arrange advertising displays and suggest company sponsored trips to business managers.

(f) Cyber mediation scenario:
They advice their customers in all maters related to travel that is to find best – deals, visas, e-immigration information, health and safety information, destination information, booking, assistance during travel, etc.

(g) Knowledge navigators:
The emergence of e-commerce and e-business neccesstitate travel agents to become travel knowledge navigators. They insure customers link with applied behavior skills.

Open functions:

Preparation of itineraries
Planning and costing of tours
Issuing of tickets
Provision of foreign currency
Marketing suitable arrangements for the insurance of life and baggage of tourist particularly while travelling.

Question 2.
What are functions of hospital?
Answer:
The main functions of hospitals are –
(a) Patient care:
The attitudes and behavioural pattern of health professionals do have influence on patient care as they directly relate to quality of hospital environment of hospital attitude of staff towards patient, cultural relationship etc., affect the patient.

(b) Workshop for physicians :
Work shop for physicians motivate them for providina better service, hospital is part of physicians practice.

(d) Serving the institution itself by achieving perpetuation, growth and prestige for institution its staff and the community.

Question 3.
Write a note on types of hospital.
Answer:
(a) General hospital:
The popular known type of hospital is general hospital general hospitals established to deal with many kinds of disease and injury and typically has an emergency department to deal with impsediate threats to health and the capacity to dispatch emergency medical services general hospital generally provides large number of beds for intensive care and king term care, and specialized facilities for surgery, plastic surgery, child birth etc.

(b) Specialised hospitals:
Specialsied hospitals dealing with specific medical needs specialsied hospitals include trauma centers, children’s hospitals and hospitals for dealing with specific medical needs such as psychiatric problems, certain disease categories and so forth.

(c) Teaching hospital:
Teaching hospitals combines assistance to patients with teaching to medial students. It is a university hospital.

(d) Clinics:
Clinics provides medical facilities in small scale. It is smaller than general hospital. It provides only but patient services. It is run by private partnership of physicans and by government agency for health care.

Question 4.
Explain the feature of educational service?
Answer:
Following are the features of educational service:

Educational services are intangible in nature. It can be acquired and felt
It is one of the largest market in the world
Large number of institutions specified in various fiels like management and computer education
Increased competition due to entry of professional institutions
Institutions are trying to create their band through product differentiation
Physical infrastructure is a must for systematic and structured learning
It is specialized and need based
Heterogyneous students make the delivery systems little complex.
Increased cost of education
High contact consumer and people based service